Booking terms

Who you’re booking with

The rides are carried out by Airport Split Transfer, registered as Taxi De Niro Split, Put Vele Meje 12, 21212 Kaštel Sućurac, Croatia (OIB 76407755281). You can reach us at taxideniro1@gmail.com. Our business is chauffeured private transport within Croatia; these terms apply to every ride arranged through this website or by email.

From request to booking

• Sending the form gives us a request. It is not yet a booking.
• The ride is booked once we email you a confirmation that includes the pickup details.
• We organise the ride exactly as you described it, so please check names, contact details, addresses, date, time and flight number before sending. For airport pickups, the flight number lets us follow your real landing time.
• You don’t need an account, and we don’t ask for a deposit.

What the price covers, and paying

• The price is for the whole vehicle, whatever the number of passengers, and you see it before sending the request. Where we can’t calculate it on the spot, we email it to you before confirming.
• It covers the driver, fuel, road tolls, meeting you at arrivals, and child seats if you ask for them.
• When the trip back is requested together with the trip out, the combined total is reduced by 5%.
• Additional stops, changes of route asked for on the day, or waiting beyond what is included can cost extra. We tell you how much before it applies.
• Unless we have agreed another method in advance, you pay the driver on the day.

Waiting and late flights

• At the airport: we follow your flight and set the pickup by the actual landing time. If you gave us the flight number, a delay costs nothing. Your driver is in the arrivals hall; 60 minutes of waiting from the real touchdown are included.
• Everywhere else (a hotel, an apartment, a port): 15 minutes of waiting past the booked time are included.
• If your flight is cancelled or moved, let us know quickly; where we can, we move the ride to the new time without charge.

If you cancel or change the ride

• Cancelling costs nothing, at any moment before pickup — reply to your confirmation email or write to us.
• Changing the date, time, addresses or vehicle is also free, provided we can still accommodate it. The earlier you tell us, the better, especially on the day itself.
• If nobody turns up: when you are not at the pickup point and we can’t reach you on the mobile number you gave once the waiting time is over, the driver may leave and the booking ends. Cancelling instead saves a driver a wasted trip.

If we can’t do the ride

Should a confirmed ride become impossible for us — a breakdown, for example — we send an equivalent vehicle at no extra cost. If even that isn’t possible, we cancel and return in full anything you paid in advance.

Refunds

Any advance payment is refunded in full when you cancel, and when we do. Refunds go back to the method you used to pay, within 14 days.

Passengers, luggage and children

• Please give the right number of passengers and suitcases. Seats: Škoda Octavia up to 4 passengers, Mercedes-Benz V-Class up to 7, Renault Trafic up to 8.
• Tell us beforehand about anything bulky — bikes, boards, golf bags, wheelchairs. If the luggage won’t fit the booked vehicle, a larger one may be needed, at its own price.
• Child seats are free but must be asked for when booking. Croatian law requires children to travel in a suitable child seat.
• Everyone wears a seat belt. No smoking, including e-cigarettes.
• A driver may refuse to carry someone whose behaviour makes the journey unsafe. Serious soiling of a vehicle may be charged for cleaning.

Responsibility

Our vehicles hold the licences and insurance that Croatian law requires for passenger transport. We plan each ride with a sensible margin, but we can’t answer for delays caused by traffic, weather, closed roads, police checks, accidents involving others, or other events beyond our control.

For departures and boat connections, choose a pickup time with room to spare. We are not responsible for a missed flight, ferry or connection that results from events outside our control or from a pickup time that left too little slack.

Where we are responsible, our liability is capped at what the ride costs. That cap does not apply to death or bodily injury, nor to harm done on purpose or through gross negligence — the law forbids limiting those. Please check you have everything when you get out; we keep what we find and help return it, but cannot be responsible for valuables left behind.

Complaints and law

If something wasn’t right, write to taxideniro1@gmail.com as soon as you can; we answer complaints within 15 days. Croatian law applies to these terms, without taking away any protection you have as a consumer under the mandatory law of your own country. Because a ride is booked for a fixed date, the 14-day withdrawal right for distance contracts doesn’t apply — free cancellation, described above, takes its place.

Your data

How we handle your personal details is explained on the privacy page.