Frequently asked questions

The road distance between your two addresses, and which car you pick. It’s one figure for the vehicle — fuel, tolls and the meeting at arrivals are in it, and so are child seats. You see it in the form before sending anything.

If you book it in the same request, yes: 5% off the combined total. The form shows the sum.

On the day, to the driver — card or cash — unless we’ve agreed something else beforehand. Nothing is taken online, and there’s no deposit.

Only if the trip changes: an extra stop, a new destination, or a long wait beyond what’s included. You’d hear the amount before it happens.

A few trips can’t be priced instantly — very long ones, groups above eight, or when the map service is down. Send the request anyway; we reply with a price before anything is booked.

Not yet — you’ve sent a request. It becomes a booking when our confirmation email reaches you with the pickup details.

As soon as your flights are fixed, especially for July and August and for groups that need a particular car. Last-minute? Send the form anyway — we reply as soon as we can.

Cancelling before the pickup costs nothing. Changing the day, time, address or car is free too, as long as we can still do it. Just reply to your confirmation email.

In the arrivals hall, where the driver holds a sign with the lead passenger’s name. Step by step in the landing guide.

At the airport: 60 minutes from your actual landing, free. At an address or a port: 15 minutes past the agreed time, free.

Give us the flight number and we follow it. A delay costs you nothing.

Škoda Octavia: 4. Mercedes-Benz V-Class: 7. Renault Trafic: 8. More than that travels in two cars. Seating drawings are on vehicles & seating.

Really. The form asks for the number of seats and each child’s age — that’s all we need.

Usually fine — but tell us beforehand in the notes. If it won’t fit the car you chose, we’ll offer a bigger one at its own price.

No — neither is allowed in our vehicles.