Split Airport arrival guide
Most arrival stress comes from not knowing what happens next. Here it is, from the day before you fly to the moment the car pulls up at your door.
What we need before you fly
The booking form asks for all of them. If something changes later, reply to your confirmation email.
Your flight number
With it we watch the real arrival time, so you never pay for a delay.
A name for the sign
Usually the lead passenger. It’s what you’ll be scanning the arrivals hall for.
A mobile that will be on
So your driver can call you. Roaming is worth switching on before the flight.
The exact address
House number or full property name — why it matters.
Who and what is coming
People, children’s ages, big cases, anything bulky.
From landing to your door
The first 60 minutes after landing are on us
Touchdown
We already know your real landing time from the flight number — early, late or on the dot.
Passports and belts
Non-Schengen arrivals queue at passport control first. In July and August the queue can be long — that’s what the free waiting time is for.
Your name in the hall
Walk out into arrivals and look for the sign with the lead passenger’s name. Your driver is holding it.
Seats in, bags in
Child seats are already fitted. The driver helps lift the cases and fold the pushchair.
Doorstep
One car, your party only, no detours — straight to the address you gave us.
If you can’t find your driver
On busy summer afternoons the arrivals hall is crowded and signs get hidden behind other signs. If you’ve looked and can’t find yours:
- Stay inside the arrivals hall. Don’t head out to the taxi rank or the car park — that’s where people get missed.
- Call the number in your confirmation email and give the name on the booking.
- We put you in touch with your driver and describe exactly where to walk.
Please don’t leave with a different driver without telling us — yours will still be waiting for you.
Delays, diversions and new dates
- Running late or early
- Nothing to do — the flight number does the work, and a delay costs nothing.
- Diverted or cancelled
- Send the new flight as soon as the airline confirms it. We move the ride where possible, free.
- Not coming at all
- Cancel at any point before the pickup; there’s no fee.
Your transfer back to the airport
We collect you at the agreed time; the driver waits 15 minutes at no charge. Give us your departure time when you book and we’ll agree a pickup that respects your airline’s check-in advice and the drive time — longer from Makarska, Zadar or Dubrovnik, and longer still on a summer Saturday. Typical drive times.
Arrival questions
We land at 1 a.m. Will anybody be there?
If you’ve booked with your flight number, yes. Night arrivals are exactly when a car arranged in advance is worth having — the taxi rank thins out and buses stop.
The airline has moved us to tomorrow’s flight.
Reply to your confirmation email with the new flight number as soon as you have it. We move the ride to the new time when we can, and it costs nothing.
Our bags are lost and the claim desk takes ages.
Let us know from the queue — reply to your confirmation email or call the number in it. Waiting is free for 60 minutes from touchdown; past that it may be charged, but we always say how much first — and we would rather wait than leave you.
I forgot to give a flight number.
Then the driver comes at the time you booked, and can’t see if you’re delayed. Send us the number when you can and we’ll attach it.
Book your airport pickup
See the price for your exact address, then send the request. You pay the driver on the day.